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Frequently Asked Questions

What happened to the old Bijou?

Since introducing Bijou in 2014, we received a lot of great feedback and a lot of love from all of our wonderful customers. We wanted to give you even more to love.

With the new Bijou, we made some amazing changes. Our new scented candles are stronger and more complex. Our wax is now 100 percent soy, which allows for a cleaner and longer burn. We made our vessels out of glass, which is better for the environment and looks beautiful in any space. We made everything in the USA, which allows us to produce smaller batches to maintain the best quality. Most importantly, we were able to do all of this while lowering the price to $29 and tripling the burn time to 70 hours. 

We made all of these changes and improvements with you in mind. We hope you love them as much as we love making them.


What's the burn time for Bijou candles?

Our ​10.5oz candles burn for up to ​70 hours. Our ​3oz travel candles burn for up to ​25​ hours. To prolong the burn time of your Bijou candle, we suggest burning them for no more than four hours at a time.


What type of wax do you use?

Our wax is ​made of 100% soy. Our luxury soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up.


What type of wick do you use?

Our soy candles use a pure cotton wick with a paper core, anchored by a metal base that allows the flame to automatically extinguish when it reaches the metal base.


What type of fragrance do you use?

Our fragrances are made up of carefully curated oil blends that create distinctive and delicate notes, unique to Bijou.


How long will it take for my order to arrive?

Please allow three to five business days for your candle order to arrive. We will email you a shipping confirmation with your tracking number so you can follow your order as it makes its way to you.


Is shipping free?

Shipping is free for all orders shipping within the contiguous United States. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS. Please email info@bijoucandles.com for more info.


Do you ship internationally?

Yes, we can ship internationally via USPS International. Available shipping rates and transit times will be automatically calculated during checkout based on the size of your order and shipping destination.


Do you offer expedited shipping?

If you need your order to arrive within two to four business days, we can offer expedited shipping via FedEx or UPS at an additional cost. Please email info@bijoucandles.com to arrange expedited shipping.


What's your return policy?

We hope you love your Bijou scented candle as much as we do. If there is any reason you are not completely satisfied, we are happy to offer a refund, exchange, or replacement within 30 days of your original order date. All returned items must be unused and in their original packaging. Please email info@bijoucandles.com to start the return process.


Can I cancel or make changes to my order?

If you would like to cancel your order, or make any order adjustments, please email info@bijoucandles.com or call 888-978-8895 within one hour of placing your order. Since we try our best to process and ship your order as quickly as possible, any adjustments or cancellations after one hour cannot be completed.

If you would like to change items in your order, please call or email us to cancel your existing order within one hour. Then, you can place a new order for the correct items.

If you would like to cancel your order after the one hour grace period, please wait for your order to arrive and follow the return instructions above to receive a full refund.

If you would like to add to your order, please place a new order.


I received a damaged Bijou. What do I do?

If you received a damaged or defective Bijou candle, please send a photo to info@bijoucandles.com for our Quality Assurance team, and we will ship you a replacement right away.


Do you offer wholesale pricing?

We offer discounted rates for bulk orders. For more information, please email info@bijoucandles.com.

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