Is shipping free?
Shipping is free when you order $50 or more and ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS. Available rates and transit times will be automatically calculated during checkout.
Please note: Due to federal regulations, matches cannot be air shipped. Any orders placed outside of the 48 contiguous that contain matches will have those items removed from their orders and refunded.
How long will it take to get my order?
Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order.
I received tracking but it hasn't updated. Where is my package?
Rest assured your package is on its way! Tracking may not update until your package is scanned at your local carrier. Please allow up to 7 business days for your package to arrive.
Tracking shows my package is delivered but I can't find it. What do I do?
Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
I entered the wrong shipping address. Can you change it?
Unfortunately, we are unable to make changes to orders that are placed on our system. Bijou does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Do you offer expedited shipping?
At this time we do not offer expedited shipping.
Do you ship internationally?
We regret that we are unable to offer international shipping at this time. Tag us @bijoucandles to let us know where you live and we will work to bring Bijou to you in the future!