About Bijou
Who designs your products?
We do. All of our candles and apparel are designed in-house.
Do you use AI to create your designs?
No. We don't use AI-generated artwork. Every design is original and made by us.
Where are your products made?
Our candles are hand-poured in New York and our apparel is printed to order in the USA.
Do you offer wholesale?
Not at this time.
Candles
What type of wax do you use?
100% domestically grown soy wax. Soy burns long and clean, and its lower melting point helps prevent tunneling and residue buildup while giving off more fragrance than blended waxes.
What type of wicks do you use?
Pure cotton wicks, hand-tied and hand-placed.
What kind of fragrance oils do you use?
A blend of non-toxic natural, essential, and synthetic fragrance oils. Blending keeps our fragrances complex and consistent from batch to batch, and the synthetic components keep them vegan, cruelty-free, and more sustainable. All of our oils are phthalate-free, ethically sourced, and never derived from endangered plants or trees.
Are your candles organic?
No candle can be certified organic, no matter what some brands claim. The solvents used to process any natural wax make that impossible. That said, our candles are over 90% natural, plant-based materials.
Are your candles vegan and cruelty-free?
Yes, both.
Is there a proper way to burn a candle?
Yes. Let the wax melt all the way to the edges of the vessel on every burn to avoid tunneling. Trim your wick to 1/4" before each burn. Keep matches and wick trimmings out of the wax. Burn on a flat, heat-safe surface away from drafts, and stop burning when about 1/2" of wax remains. For more, see our Candle Care page.
Are your candles limited edition?
Many are. We make our candles in limited runs, so when a fragrance sells out it may not come back.
Apparel
How is your apparel made?
Every piece is made to order and printed in the USA. Nothing is printed until you order it, so nothing goes to waste.
How do I choose my size?
Each product page has a size chart for that style. Because apparel is made to order, we can't exchange sizes, so please check the chart before ordering. If you have a shirt you already love, measure it flat across the chest from armpit to armpit and compare.
How do I care for my shirt?
Wash cold, inside out, and tumble dry low or hang dry to keep the print looking its best.
My shirt fits a little big. Can I shrink it?
Yes. Our tees are 100% cotton, so a hot wash and a high-heat dry will shrink the fit slightly.
Can I return or exchange apparel?
All apparel is final sale because each piece is printed specifically for you. Full details are on our Shipping & Returns page, including what to do if you receive a damaged item or the wrong size.
Orders & Payment
Can I use more than one discount code?
Our store accepts one discount code per order. Codes can't be combined with sale codes or Bijou Rewards codes, and we're unable to offer price adjustments on past orders.
Can I change or cancel my order?
We're unable to edit, cancel, or combine orders once they're placed. Please double-check your items and shipping address before checking out.
How does Afterpay work?
Afterpay splits your total into four interest-free payments over six weeks. Shop as usual, then choose Afterpay at checkout on orders between $35 and $1,000. For details, visit the Afterpay help center.
Do you have a rewards program?
Yes. Join Bijou Rewards to earn points on every order and redeem them for discounts.
Where can I find shipping and return info?
Processing times, tracking, damaged items, and our final sale policy are all on our Shipping & Returns page.
Still have a question? Email us at hello@bijoucandles.com.