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Candle Coven Cap

FAQ

What is your wax made of?

Our wax is made of 100% soy wax. Soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up and provides a more fragrant experience than blended waxes. 


Do you use lead wicks?

Absolutely not. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Bijou uses pure cotton wicks which are hand-tied and placed. 


What kind of fragrance oils do you use?

Bijou uses a combination of natural, essential and synthetic fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent from batch to batch. 


Are your candles organic?

Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, our waxes are made from natural, USA grown soy beans. 


Are your products gluten-free?

Yes, materials used in the manufacturing of our candles are gluten-free. Please don't eat our candles. 


Does Bijou test on animals?

No, all of our products are vegan and cruelty-free. We do not test our products or ingredients on animals.


Is there a proper way to burn your candles?

Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains. For more info on how to properly burn a candle, check out our blog post.


Is shipping free?

Shipping is free when you order $50 or more and ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS, which are automatically calculated during checkout.


Can I apply more than one discount code at checkout?

We only allow one discount code per order. If you have more than one code, we suggest that you use the code with the better discount.


What's Afterpay and how does it work?

Afterpay lets you make your payment in four installments across six weeks. Payments are easy and there's zero interest. There's no lengthy sign-up process—it's a quick online sign-up with an instant approval decision that gets you back to checkout faster. Just shop bijoucandles.com as usual, then select "Installments by Afterpay" as your payment method at checkout on orders of $35-$1000. For more info, you can visit the Afterpay website for a comprehensive list of FAQs.


How long will it take to get my order?

Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-5 business days from when we ship your order. 

Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.


Do you ship internationally?

We regret that we are unable to offer international shipping at this time. Tag us @bijoucandles to let us know where you live and we will work to bring Bijou to you in the future!


Do you offer expedited shipping?

If you need to expedite your order, please email hello@bijoucandles.com and we'll provide you with available options.


What's your return policy?

If there is any reason you are not completely satisfied with your Bijou purchase, please review our Return Policy for detailed information on how to start the return process.


Can I cancel or make changes to my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Return Policy once your order has been delivered to you.


I received a damaged Bijou. What do I do?

If you received a damaged or defective Bijou candle, please send a photo to hello@bijoucandles.com for our Quality Assurance team, and we will ship you a replacement right away.


Do you offer wholesale pricing?

We do not offer wholesale pricing at this time. If you're interested in placing a bulk order, please email hello@bijoucandles.com for more information.