What is your wax made of?
Our wax is made of 100% soy wax. Soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up and provides a more fragrant experience than blended waxes.
Do you use lead wicks?
Absolutely not. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Bijou uses pure cotton wicks which are hand-tied and placed.
What kind of fragrance oils do you use?
Bijou uses a combination of natural, essential and synthetic fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent from batch to batch.
Are your candles organic?
Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, our waxes are made from natural, USA grown soy beans.
Are your products gluten-free?
Yes, materials used in the manufacturing of our candles are gluten-free. Please don't eat our candles.
Does Bijou test on animals?
No, all of our products are vegan and cruelty-free. We do not test our products or ingredients on animals.
Is there a proper way to burn your candles?
Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains. For more info on how to properly burn a candle, check out our blog post.
Is shipping free?
Shipping is free when you order $25 or more and ship within the 48 contiguous states. Orders below $25 are charged a flat-rate fee of $5. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS, which are automatically calculated during checkout.
How long will it take for my order to arrive?
Please allow 3-5 business days for your candle order to arrive. We will email you a shipping confirmation with your tracking number so you can follow your order as it makes its way to you.
Do you ship internationally?
Yes, we can ship internationally via USPS International. Available shipping rates and transit times will be automatically calculated during checkout based on the size of your order and shipping destination.
Do you offer expedited shipping?
If you need your order to arrive within 2 business days, please choose the UPS Next Day Air option during checkout. The additional cost of expedited shipping will be automatically calculated during checkout based on the size of your order and shipping destination.
What's your return policy?
We hope you love your Bijou scented candle as much as we do. If there is any reason you are not completely satisfied, we are happy to offer a refund, exchange, or replacement within 30 days of your original order date. All returned items must be unused and in their original packaging. Please email firstname.lastname@example.org to start the return process.
Can I cancel or make changes to my order?
If you would like to cancel your order, or make any order adjustments, please email email@example.com or call 888-978-8895 within one hour of placing your order. Since we try our best to process and ship your order as quickly as possible, any adjustments or cancellations after one hour cannot be completed.
If you would like to change items in your order, please call or email us to cancel your existing order within one hour. Then, you can place a new order for the correct items.
If you would like to cancel your order after the one hour grace period, please wait for your order to arrive and follow the return instructions above to receive a full refund.
If you would like to add to your order, please place a new order.
I received a damaged Bijou. What do I do?
If you received a damaged or defective Bijou candle, please send a photo to firstname.lastname@example.org for our Quality Assurance team, and we will ship you a replacement right away.
Do you offer wholesale pricing?
We offer wholesale pricing to select retail partners. If you're interested in carrying Bijou in your store, please complete our wholesale application and we'll get back to you shortly.