Shipping
Is shipping free?
Yes, on orders of $75 or more shipping to the 48 contiguous states. For Alaska, Hawaii, and U.S. territories, shipping rates and transit times are calculated at checkout.
When will my order ship?
Please allow 3 to 6 business days for us to process your order. We're a small team and we process every order as quickly as we can. You'll receive a shipment notification with tracking as soon as your package is on its way.
How long does delivery take?
Most orders arrive within 5 to 7 business days after they ship. Delivery dates are set by the carrier and we can't guarantee them.
Do you offer expedited shipping?
Not at this time.
Do you ship internationally?
Not yet. Tag us @bijoucandles and let us know where you are so we know where to expand next.
Can I change my address or cancel my order?
We're unable to edit, cancel, or combine orders once they've been placed, so please double-check your shipping address before you check out. Bijou is not responsible for packages that are lost, stolen, or undeliverable because of an address error at checkout.
Tracking & Delivery
My tracking hasn't updated. Where is my package?
It's on its way. Tracking often doesn't update until the package is scanned at your local carrier facility, which can take a few days.
Tracking says delivered, but I can't find my package.
Start by checking with other members of your household and your neighbors, and look around your porch, mailroom, or garage. Carriers sometimes mark packages delivered a day or two early, so most turn up within a few business days.
If it still hasn't arrived, please contact the carrier directly. Once a package is scanned by the carrier, the tracking information you see is the same information we have, and delivery is in their hands. For lost, stolen, held, or misdelivered packages, the carrier is the fastest path to a resolution. We recommend shipping to an address where someone can receive your package, like a workplace or a trusted neighbor.
Returns & Exchanges
What is your return policy?
All sales are final. We don't offer returns, refunds, exchanges, or cancellations.
Here's why: our candles are hand-poured in small batches, and our apparel is made to order. Nothing sits in a warehouse waiting to be swapped. When you place an order, your shirt is printed specifically for you in the size you chose. We work this way so we only make what has actually been purchased and nothing gets wasted. The tradeoff is that we can't take items back or swap sizes.
Bijou reserves the right to refuse any return.
Can I exchange an item for a different size?
No. Because every piece is made to order, an exchange isn't a swap for us. It means producing an entirely new item while the original goes to waste. Please check the size chart on each product page before ordering.
My shirt runs a little big. What can I do?
Our tees are 100% cotton. A hot wash and a high-heat dry will shrink the fit slightly and usually brings it right in.
I think I received the wrong size.
Email hello@bijoucandles.com within 7 days of delivery with your order number and a photo of the shirt laid flat with a tape measure across the chest (armpit to armpit). If we confirm a printing error on our end, we'll reprint the size you originally ordered at no cost.
Damaged, Incorrect, or Missing Items
My order arrived damaged or something is missing.
We want every order to arrive perfectly. Please inspect your order as soon as it arrives and email hello@bijoucandles.com within 7 days of delivery with:
- Your order number
- A short description of the issue
- Photos of the damaged item(s) and the shipping box
We'll send a replacement for any item that arrives damaged, incorrect, or missing. If a replacement isn't available, we'll issue store credit or a refund, your choice.
If you received the wrong item, please leave it unopened.
Returned to Sender
My package was returned to Bijou. What happens now?
Packages come back to us when the carrier can't complete delivery. Your tracking will say "Returned to Sender." This typically happens when:
- The address is misspelled, incomplete, or doesn't exist (missing apartment, suite, or building number is the most common)
- The carrier can't safely access the delivery location
- The recipient has moved
- The package was refused
Returned packages are restocked and you'll receive store credit as an e-gift card for your order total, minus the original shipping charge and a 15% restocking fee. We're unable to reship the original package. Use your e-gift card to place a new order with the corrected address. Please note we can't guarantee items will still be in stock when you reorder.
Refunds
When does Bijou issue refunds?
If an item on your order sells out and we can't restock it in a timely manner, we'll refund that item to your original payment method. Refunds take 2 to 5 business days to process and can take 7 to 10 business days to post, depending on your bank.
Questions? Email us at hello@bijoucandles.com. Customer care comes straight from us and we're happy to help.